I've only been in business for about 3 months...how could this happen so quickly?
That was a tough pill to swallow, but it's not the first time I've lost a client, and it won't be the last. I've given a lot of thought to it over the past couple of weeks.
The ability to swallow your pride and accept blame, criticism or negative feedback is crucial. We're all human, we all make mistakes, and things will go wrong. And even when things go according to our plan, some clients will still perceive them to be wrong.
It's our job to prepare for any type of feedback not just operationally, but also emotionally.
So I came up with a few tools...
1. Separate fact from fiction.
Don't fall into a trap of thinking, "I suck and I'm bad at my job." Instead, realize that there is a process that can be improved or a system that needs to be established. You'll likely solve this problem for another...
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